Refund and Return Policy

1. All Sales Are Final

Due to the perishable and food-safety nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and dispatched.

2. Damaged or Defective Products

We take product quality very seriously. If you receive a product that is:

  • Visibly damaged or dented upon delivery
  • Leaking or has a broken seal
  • Expired or otherwise unfit for consumption

Please contact us within 48 hours of receiving your order. After reviewing your claim, we may offer a replacement, store credit, or refund, where appropriate, at our discretion.

To submit a claim, email primefreshsd@gmail.com and include:

  • Your order number
  • A clear description of the issue
  • Photographs of the affected product(s)

If a monetary refund is approved, it will be returned to your original payment method through Webex, our secure payment gateway, within 7–10 business days. Additional processing time may apply depending on your bank or card provider.

3. Refund Method

All approved refunds will be returned to the original payment method used at checkout, whether a credit/debit card, mobile wallet, or bank account, through Webex.

Refunds cannot be issued in cash or transferred to a different account or card. Refunds are processed within 7–10 business days of approval.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or partially consumed products
  • Products not stored according to label instructions
  • Products purchased on promotion or at a discounted price
  • Products for which a claim is submitted more than 48 hours after delivery

5. Order Cancellations

Orders cannot be cancelled once confirmed and dispatched.

If you wish to cancel an order before dispatch, please contact us immediately. Pre-dispatch cancellations are subject to availability and are not guaranteed.

If a cancellation is accepted after payment has been made, the refund will be returned to the original payment method through Webex.

6. Delivery Issues

If your order has not arrived within 7 business days of dispatch, please contact us. We will investigate the matter with our logistics partner.

7. Contact Us

For questions or concerns regarding your order, please contact:

Email: primefreshsd@gmail.com
Response Time: Within 2 business days